Returns & Refund Policy

We want you to love your Stela Body purchase. If your product is not right for you, please review the eligibility requirements and return instructions below.

Return Eligibility

We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.

Due to the intimate nature of our products, returned nipple covers must meet all of the following requirements:

• The product has never been worn, tried on, or used

• The clear protective film remains completely intact and has not been removed, lifted, peeled back, repositioned, reapplied, or otherwise tampered with

• The adhesive has not been exposed or touched

• All inner packaging, seals, inserts, and other materials originally included with the product remain intact

• The product is returned in its original packaging

• The product is in new, undamaged, and fully resalable condition

• All items included with the original purchase are returned when required

Products that do not meet all of these requirements are not eligible for return or refund.

Photos may be requested to help us determine whether a product appears eligible to be returned for inspection. However, photos and return instructions do not constitute approval of a refund. Final eligibility is determined only after the returned product has been physically received and inspected by Stela Body.

Stela Body reserves the right to deny a return or refund if the product does not meet the requirements stated in this policy.

Requesting a Return

Before mailing your product, please contact support@stelabody.com within 30 days of delivery.

Please include:

• Your full name

• Your order number

• The item you would like to return

• The reason for your return

• Any photos requested by our customer support team

Please do not mail your product until you have received return instructions from us. Receiving return instructions means that your product appears eligible to be returned for physical inspection. It does not guarantee that the return or refund will be approved.

An RMA number is not required.

Return Shipping

Customers are responsible for all return shipping costs. Stela Body does not provide prepaid return labels.

The packing slip included with your order is not a prepaid return label.

Original shipping charges, if any, are non-refundable. Any expedited shipping fees or other shipping upgrades selected at checkout are also non-refundable.

We strongly recommend using a trackable shipping service and retaining your shipping receipt and tracking information until your return has been processed. Stela Body is not responsible for return packages that are lost, delayed, damaged, or not received.

Once you have received return instructions, please mail your return to:

Stela Body
42309 Winchester Rd.
Ste G
Temecula, CA 92590

Please include your name, email address, and order number inside the package so we can identify your return.

Return Inspection and Processing

Please allow 5–10 business days after your return is delivered to us for inspection and processing.

All returned products are physically inspected. A refund will only be approved if we confirm that the product:

• Has never been worn, tried on, or used

• Has an intact and untampered clear protective film

• Has intact inner packaging and seals

• Is in its original, new, undamaged, and fully resalable condition

• Meets all other requirements in this policy

Once the inspection is complete, you will receive an email confirming whether your return has been approved or denied.

If your return is approved, the eligible refund will be issued to your original payment method. Please allow an additional 3–5 business days for your bank or payment provider to post the refund to your account.

If a returned product does not meet our eligibility requirements, no refund will be issued. If you would like an ineligible product mailed back to you, you will be responsible for the applicable shipping costs.

Promotional, Discounted, and Bundle Purchases

Refunds for eligible products purchased with a discount or promotional offer are based on the amount actually paid for the returned product, not its original retail price.

If returning part of a bundle or multi-item promotion causes the remaining purchase to no longer qualify for the original discount, the refund amount may be adjusted to reflect the price of the items being kept.

Exchanging an eligible item for another shade of the same product will not affect the original promotional discount unless otherwise stated.

Replacement Items

If you received a replacement item and later request a return or refund for the order, you may be required to return both the original item and the replacement item unless Stela Body instructs you otherwise.

A full refund cannot be issued if any item required for return is not received.

Exchanges

To request an exchange for a different shade or eligible product, please contact support@stelabody.com within 30 days of delivery.

Products must meet all return eligibility requirements to qualify for an exchange. This means the product must never have been worn, tried on, or used, and its clear protective film, adhesive, inner packaging, and seals must remain completely intact and untampered with.

Customers are responsible for the cost of mailing an item back for exchange. Any additional charges or shipping terms associated with the replacement will be communicated before the exchange is processed.

All exchanges are subject to product availability and physical inspection of the returned item.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it is delivered.

If your product arrives damaged or defective, or if you receive an incorrect item, please contact support@stelabody.com within five days of delivery so we can evaluate the issue and make it right.

Please include your order number, a description of the issue, and clear photos showing the product, packaging, and shipping materials. Please keep the product and all packaging until we have completed our review and provided instructions.

Missing Items

If you believe an item is missing from your order, please contact support@stelabody.com within five days of delivery.

Please review your packing slip first to confirm which items were included in the shipment.

To help us investigate, please provide clear photos of:

• The shipping box or mailer

• The shipping label

• The packing slip

• All packaging materials

• All items received

Claims submitted more than five days after delivery may not be eligible for replacement or reimbursement.

Return-to-Sender and Refused Packages

If a package is refused, considered undeliverable, or returned to Stela Body by the shipping carrier, any original shipping charges and additional carrier or return-shipping fees incurred may be deducted from the eligible refund.

If you would like the order shipped again, you may be responsible for the cost of reshipping it.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of products that:

• Have been worn, tried on, or used

• Have had the clear protective film removed, lifted, peeled back, repositioned, reapplied, or otherwise tampered with

• Have exposed or touched adhesive

• Are missing their original packaging, inner packaging, seals, inserts, or included materials

• Are damaged, altered, or no longer in fully resalable condition

• Are returned outside the applicable return period

We also cannot accept returns of:

• Final Sale items

• Gift cards

Questions

As a small business, we truly value your feedback. If you experience an issue with your order or product, please let us know. Your feedback helps us continue improving our products and customer experience.

For questions regarding returns, refunds, or exchanges, please contact support@stelabody.com.