FAQ

How can I contact you?

You can contact us by clicking here. We will get back to you within 24 business hours.

 How can I make changes or cancel my order?

If you need to make changes to your order, please contact us within 1 hour of placing it.

We begin processing orders quickly so we can get them to you as soon as possible. Once your order has been processed or shipped, we're unable to make changes or cancel the order.

Within the 1-hour window, we can update:

  • Shipping address
  • Recipient Name
  • Email address
  • Phone number


Want to Cancel Your Order?

We understand that plans can change! We’re happy to cancel your order as long as it has not yet been processed or shipped.

Once your order has been processed or shipped, we're unable to cancel it. However, if you no longer want your order after it arrives, you're welcome to return it in accordance with our Return Policy.

For hygiene and safety reasons, all returned products must be unused, unworn, and in their original packaging to be eligible for a refund.

How much is shipping?

We are happy to offer FREE Shipping to our valued customers.

How long does shipping take?

All orders include free shipping and are shipped from California within 24 business hours of being placed. Orders within the USA usually arrive within 2-5 days.

What are your hours?

Our hours are Monday-Friday 9-5 pm PST.

You may reach us by phone (213) 432-3461 or by email support@stelabody.com

We respond to all emails within 24 business hours.

Where is my order?

You can track your order here: TRACK MY ORDER using the tracking number sent to you via email.

What is my tracking number?

This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 1-2 days after your order is placed. Please reach out if you haven’t received your tracking number 3 days after placing your order by contacting support.

 I've lost my tracking number. What can I do?

No problem! We are here for you! Simply contact us at support@stelabody.com with your full name and mailing address, this is for privacy purposes, and we will resend your confirmation number.

What is your return policy?

Please see our refund and Return Policy by clicking on this link here.

Who do I contact if there's something wrong with my order?

If there's a problem with your order, please let us know right away, and we will do everything to make it right.

Please send us an email and describe the issue and send any available photos to support@stelabody.com

Still have questions?

If we still haven't managed to answer your question please feel free to contact us at support@stelabody.com and we'll get back to you within 24hrs!